PRIVACY POLICY
Emery Gate Shopping Centre is committed to respecting your privacy and the privacy of every visitor to our website and centre. The information we collect about you will be used to fulfil the required services and enable us to improve how, as an organisation, we deal with you.
Should you have a question about the data we store, our contact details are:
Emery Gate Shopping Centre,
Centre Management Office,
Emery Lane
Chippenham
SN15 3JP
Telephone: 01249 656584
The information that we collect about you will only be used lawfully (in accordance with the Data Protection Act 1998 and the General Data Protection Regulation 2018). All data is retained exclusively within the United Kingdom, or transferred only to ‘third countries’ where ‘adequacy of protection’ or specific certification as defined by The GDPR has been confirmed.
This information will not be shared with any third parties. However, it may be used by Emery Gate Shopping Centre or its associated companies, partners, and other companies with which Emery Gate Shopping Centre has arranged services for your benefit. These include, but are not limited to, Hartnell Taylor Cook, Acorn Property Group, and Toolbox Marketing.
We expect the information we hold to be accurate and up to date. You have the right as an individual to find out what information we hold about you and make changes if necessary; you also have the right, assuming we are not obligated by law to refuse, to ask us to stop using the information. To have your information removed or rectified, please contact emerygate@htccentres.uk.com
The type of information that we might collect on you, and you voluntarily provide to us on this website https://www.emerygate.co.uk/ include:
* Your name
* Address
* Telephone number
* Email address
* Survey responses
* IP address
The type of information that we might collect on you, and that you voluntarily provide to us at events held in Emery Gate Shopping Centre, include:
* Your name
* Address
* Telephone number(s)
* Email address
* Survey responses
* Photographs
* Videos
You are under no statutory or contractual requirement or obligation to provide us with your personal information; however, we require at least the information above in order for us to deal with you as a customer in an efficient and effective manner.
The legal basis for processing your data is based on your specific consent or our legitimate interest that we will have requested at the point the
information was initially provided, therefore we will not store, process or transfer your data outside the parties detailed above unless we have an appropriate lawful reason to do so. Unless we are precluded from doing so by law, you have the right to remove your consent at any time contacting us and requesting that processing of your details be restricted or deleted.
Unless otherwise required by law, your data will be stored for a period of 2 years after our last contact with you, at which point it will be deleted.
PROTECTION OF PERSONAL INFORMATION
Emery Gate Shopping Centre takes precautions, including administrative, technical, and physical measures, to safeguard your Data against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction.
Emery Gate Shopping Centre uses industry-standard efforts to safeguard the confidentiality of Data, including encryption, firewalls and SSL (Secure Sockets Layer). We have implemented reasonable administrative, technical, and physical security controls to protect against the loss, misuse, or alteration of your Data.
GDPR DATA PROTECTION RIGHTS
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
COOKIES
This site uses cookies – these are small text files that are placed on your device to help this website provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third-party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
GOOGLE ANALYTICS
This website sets “first-party” cookies through its use of Google Analytics. We use Google Analytics to provide us with non-personal site analytics, which in turn helps us improve this website. Google Analytics tracking uses cookies in order to provide meaningful reports about website visitors, but they do not collect personal data about you. Google Analytics sets or updates cookies only to collect data required for the reports. Additionally, Google Analytics only uses first-party cookies. This means that all cookies set by Google Analytics cannot be altered or retrieved by any service on any domain other than https://www.emerygate.co.uk/. Further detailed information on Google Analytics cookies can be found here.
If you have a concern about how we handle your data, or you would like to lodge a complaint, you may do so by contacting The Information Commissioner’s Office.
CCTV
Our CCTV system is in place to:
● Enhance the safety and security of visitors, tenants, and staff.
● Prevent and detect crime, including theft and vandalism.
● Assist in managing and resolving incidents and emergencies.
● Monitor and manage the flow of people for operational efficiency.
The footage collected by our CCTV system is used solely for the purposes mentioned above. It is accessed only by authorised personnel and may be shared with relevant authorities if required for legal purposes.
Any recorded footage will only be stored for a period of 30 days unless a longer retention period is required. Following this period, data is securely destroyed.
DATABASE MANAGEMENT
If you have signed up to our database through our website, social media, events or another channel, your data will be stored securely, compliant with GDPR, via our external database provider. This information will not be shared with any third parties. However, it may be used by Emery Gate Shopping Centre or its associated companies, partners, and other companies with which Emery Gate Shopping Centre has arranged services for your benefit. These include, but are not limited to, Hartnell Taylor Cook, Acorn Property Group, and Toolbox Marketing.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.